We don’t have receptionists to answer phone calls and look after the front desk. We use backend staff to monitor payments which leave our property managers to look after what they do best and that is manage tenants, landlords , leases and attend to maintenance requests. Our property managers are always pro-active and always on the front foot. We looked at the cost structure of our competitors, took away everything we felt was either unnecessary or at risk of being double handled and what we were left with was a streamlined business model that would be the envy of most established agencies!